Notice to Passengers: Norwegian Cruise Line’s NORWEGIAN JADE

Norwegian Cruise Line (NCL) has advised its passengers who were on board the NORWEGIAN JADE that the vessel could not continue its scheduled voyage due to mechanical problems on November 18, 2018.

NCL has told the Federal Maritime Commission that passengers on the NORWEGIAN JADE will receive a full refund for the voyage, as well as a 100% credit for a future cruise; NCL will also provide return travel to Miami and up to a $650 credit on air change fees per person to return to their original departure city.

NCL instructs passengers with questions to email NCL directly at guestrelations@ncl.com.

Passengers should always carefully read their ticket contract, which states the cruise line’s obligations with respect to cancelled voyages. If cruise passengers have purchased travel insurance, they should consult their policy to determine whether to file a claim.

The FMC has limited authority over cruise lines and administers the legal requirements that cruise lines maintain financial responsibility for the protection of passengers for non-performance of a cruise or death or injury while on a cruise. (46 U.S.C. §§ 44102 and 44103; 46 CFR Part 540).

If you wish to request assistance regarding a dispute with a cruise line, contact the Federal Maritime Commission’s Office of Consumer Affairs & Dispute Resolution Services at 202-523-5807 or at complaints@fmc.gov.