Consumer Affairs & Dispute Resolution Services

Do you have a problem with ocean shipping or a cruise? Consider resolving disputes in real-time using the Office of Consumer Affairs & Dispute Resolution Services’ (CADRS) alternative dispute resolution services. With no fees for services, CADRS offers: ombuds assistance, mediation, facilitation, and arbitration to resolve challenges and disputes involving:

• Cargo Shipments
• Household Goods Shipments
• Cruises
• General CADRS Resources

Parties Requesting CADRS Services

• Shippers
• NVOCCs and ocean freight forwarders
• VOCCs
• Cruise Operators and passengers
• Truckers
• Marine terminal operators (including port authorities)

Requesting Dispute Resolution Services

When requesting assistance, please complete the appropriate form, add any supporting documentation, and submit it to complaints@fmc.gov.

Dispute Resolution Service Request – Cruise (FMC-32)

Dispute Resolution Service Request – Cargo (FMC-33)

Request a Speaker

To request a CADRS staff member to speak at your next function please contact CADRS.

Contact Information

General Questions: Inquiries@fmc.gov

Assistance with cargo and cruise problems: complaints@fmc.gov