New Video Explains Charge Complaint Process 

A new multimedia presentation provides the public with instructions on how to file charge complaints at the Federal Maritime Commission.

Charge Complaints were established by the Ocean Shipping Reform Act of 2022 and provide an expedited process for disputing charges which may have been wrongly assessed by a common carrier.

The primer provides viewers with background on the process that includes the types of charges that can be contested, the materials needed to file a complaint, how investigations are conducted, and potential outcomes.