French America Line Cruise Cancellations

Passengers with cancelled cruises on French America Line should have received refunds via credit card, travel insurance, or check from the Key Bank / French America Line escrow account. The Key Bank escrow account was established by French America Line as required by the Federal Maritime Commission’s (FMC) Passenger Vessel Program in order to protect passengers in the event of nonperformance of a scheduled cruise.

Please take note that payments made for airline tickets, hotel rooms, rental cars, etc. are not covered under the FMC’s Passenger Vessel Program and were not reimbursed from the escrow account.

For help obtaining a refund for a cancelled French America Line cruise contact:

Commission’s Office of Consumer Affairs & Dispute Resolution Services
Toll Free: (866) 448-9586
Office: (202) 523-5807
Email: complaints@fmc.gov

For general questions about FMC’s cruise line requirements and the French America Line’s escrow account contact:

Commission’s Office of Passenger Vessels
Office: (202) 523-5818
Email: pvo@fmc.gov