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Archive for the ‘Cruise Alerts’ Category
American Queen Voyages — Update on Refund Process
Surety Bond processes Passengers who had booked travel aboard an American Queen Voyages (AQV) vessel departing from a United States port may file a refund claim against the surety bond. The now-insolvent company was required to maintain this form of financial coverage under the Federal Maritime Commission regulations. Instructions for… Read More »
Notice to Passengers Regarding American Queen Voyages
The Federal Maritime Commission has been informed that American Queen Voyages has shut down, cancelled all future voyages, and has filed a voluntary petition for relief under Chapter 11 of the United States Bankruptcy Code. Consumers who have purchased travel on American Queen Voyages should visit the “Customer Claims Portal”… Read More »
UPDATE: Notice to Passengers Regarding Crystal Cruises
The Federal Maritime Commission has been advised that Proof of Claims for refunds from Crystal Cruises can be filed at https://crystalcruiseclaims.com/. The Commission strongly encourages passengers with cancelled and/or booked cruises with Crystal Cruises to complete and deliver the Proof of Claim form, with necessary supporting documentation by the due… Read More »
UPDATE: Notice to Passengers Regarding Crystal Cruises
Crystal Cruises, LLC (Crystal) filed a petition for Assignment for the Benefit of Creditors in Florida state court in Miami-Dade County (case number: 2022-002742-CA-01) on February 11, 2022. Crystal maintains an escrow account in compliance with Federal Maritime Commission regulations for the purpose of refunding applicable passenger fares and deposits… Read More »
Notice to Passengers Regarding Crystal Cruises
Note: 2/18/22 – UPDATE: Notice to Passengers Regarding Crystal Cruises The Federal Maritime Commission is aware of media reports that Crystal Cruises, LLC (Crystal) has ceased operations. The Commission is receiving inquiries pertaining to obtaining refunds for voyages booked with Crystal. For affected passengers seeking reimbursement, the Commission recommends: If payment… Read More »
Information Notice For Passengers with Bookings on Crystal Cruises, LLC Suspended Voyages through April 2022
Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. Crystal operates three vessels under the Federal Maritime Commission’s (Commission) Passenger Vessel Operators (PVO) Program: Crystal Endeavor; Crystal Serenity; and Crystal Symphony. Currently, Crystal has not cancelled cruises beyond April 29, 2022. Crystal has… Read More »
French America Line Prohibited from Offering, Advertising, or Conducting Passenger Cruises
French America Line, a domestic passenger vessel operator (PVO), is prohibited from offering, advertising, or conducting cruises following revocation today of its Certificate of Financial Responsibility for Indemnification of Passengers for Nonperformance of Transportation (Certificate (Performance)) by the Federal Maritime Commission. In April 2019, the Commission’s Bureau of Certification and… Read More »
Notice to Passengers: Voyages from the U.S. to Cuba
The Federal Maritime Commission (FMC) is aware that passenger cruise lines that called Cuba have amended itineraries to comply with amendments made to the Cuban Assets Control Regulations announced in the Federal Register on June 5, 2019. Passengers with questions related to a voyage they have booked should contact their travel… Read More »
Notice to Passengers: Norwegian Cruise Line’s NORWEGIAN JADE
Norwegian Cruise Line (NCL) has advised its passengers who were on board the NORWEGIAN JADE that the vessel could not continue its scheduled voyage due to mechanical problems on November 18, 2018. NCL has told the Federal Maritime Commission that passengers on the NORWEGIAN JADE will receive a full refund… Read More »
Notice to Passengers: Hurricane Florence
The Federal Maritime Commission (FMC) has become aware that passenger vessel operators (PVOs), commonly known as cruise lines, have announced itinerary changes and cancellations resulting from the conditions due to Hurricane Florence. Cruise passengers should stay in close contact with their PVOs, airlines, and travel agents for the most up-to-date… Read More »